Shipping
Do you ship Internationally?
International orders (including Canada) are FINAL sales and returns or exchanges will not be accepted, unless prior arrangements have been made. We are not responsible for international orders that are lost in transit. We currently do not offer insurance at this time. While most orders do arrive, some are subject to delays and we cannot guarantee arrival once it has left our facility.
Shipping Delays: (Up to 25 Business Days) Most of Asia, Australia (14-21 Business Days), Denmark, France, Germany, Latvia, Portugal, Spain, Italy, Slovenia, Belgium, Greece, and Mexico
Where’s my package?
Current Processing Time: Processing times are currently 5-7 business days (usually MUCH quicker). We process orders with a small team at our warehouse and do our best to get packages out as quickly as possible. Thank you for your patience and supporting small businesses.
Shipping: We ship all our items using USPS or FedEx 2-day if you choose upgraded shipping. If you are in need of one of your products ASAP, then we suggest you choose one of the upgraded shipping options.
Out of stock items: If a product you purchased is out of stock temporarily, we will hold any additional item(s) purchased until all products are in stock and ready to ship. If this happens, we'll notify you by email.
Holiday Shipping: We do not ship on major holidays and we are closed for several days during Thanksgiving and Christmas weeks. Please refer to our current processing times for updated holiday shipping information.
Postal Service: After a package has left our facility, we are no longer responsible for the package. Please contact your local USPS office for more information: 1 (800) 275-8777.
Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days have passed and you still haven't received your package, here's a tip that we've found works best: print out the tracking information, write a note to your local carrier and stick it in your mailbox. Let your carrier know you haven't received the package. This usually works better than calling customer service. If this doesn't work or you still haven't received your package, please contact your local USPS office for more information: 1 (800) 275-8777.
What are the shipping costs?
We ship via United States Postal Service (USPS) First Class, UPS Ground, and UPS 2-Day options. Orders are shipped within 3-5 business days (usually MUCH sooner).
International orders (including Canada) are final sales and returns or exchanges will not be accepted, unless prior arrangements have been made.
Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. Please be aware of the fees for your specific destination, as we don't want you to be surprised at the fees when your package arrives! International shipments CANNOT be marked as GIFT, and the exact value that you pay for the item must be declared on the customs forms.