Policies

Because we aim to be as efficient as possible in our order processing, many orders are processed for shipping within a few hours we do not accept order cancellations. Additionally, due to the limited nature of our products, all orders placed potentially keep products from other buyers unfairly. The ONLY exception to this policy will be made if the improper size was purchased and the customer repurchases the correct size. Packages that are refused by the customer will be subject to a refund minus their shipping costs and will be treated as any other return. 

International orders (including Canada) are FINAL sales and returns or exchanges will not be accepted, unless prior arrangements have been made. We are not responsible for international orders that are lost in transit. 

Returns & Exchanges

You have 30 days from your delivery date to send back your unwanted items to the address below and receive full store credit, minus a $6.25 fee for shipping.   

To initiate a return, click here. 

 

Once we receive your return please give us 3-5 business days to process your return. 

To receive full credit:

• YOUR ITEM MUST BE UNUSED, UNWORN AND IN THE SAME CONDITION THAT YOU RECEIVED IT
• IT MUST ALSO BE IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS INTACT 
• WE WILL NOT OFFER CREDIT OF ANY KIND FOR ITEMS THAT HAVE PERFUME, BODILY SMELLS OR DAMAGED IN ANY WAY 

We are not responsible for damages that occur while wearing, trying on or washing your item. If you receive an item that is damaged, please email our customer service immediately at lacey@kftbrands.com and provide photos for a speedy resolution.

Sales & other non eligible items

Regular priced items may be returned for store credit or exchange.  Sale items cannot be refunded or returned.  Custom prints and/or cuts such as the "Lacey Cut" are final.

  

US shipping is a flat rate of $6.25. 

Canadian shipping is $13.50.

Rest of the world $12-15.50

 

We ship via United States Postal Service (USPS) within 3-5 business days (usually MUCH sooner), but are happy to expedite a package to if you have an urgent need or request. If you would like to make other shipment arrangements, please either email us at lacey@kftbrands.com to place your order. There will likely be additional fees, but we will work to guarantee we have the most cost effective solution for your needs. 

International orders (including Canada) are final sales and returns or exchanges will not be accepted, unless prior arrangements have been made.

Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. Please be aware of the fees for your specific destination, as we don't want you to be surprised at the fees when your package arrives! International shipments CANNOT be marked as GIFT, and the exact value that you pay for the item must be declared on the customs forms.

International shipments are not insured and we are not responsible for international orders lost in transit unless you request to purchase insurance in advance and remit payment prior to shipment. 

We ship via United States Postal Service (USPS) but are happy to expedite a package to if you have an urgent need or request. If you would like to make other shipment arrangements, please either email us at lacey@kftbrands.com. There will likely be additional fees, but we work to guarantee we have the most cost effective solution for your needs.

If you have any questions or concerns, please contact us. We love to help! 

We accept Visa, MasterCard, American Express and Paypal. 

Our brands use industry standard sizing charts. If something is fitting in an unusual way, we will make a note of it on the item. As we test all of our products, we will let you know what we discover. If you have ANY question about sizing, please contact us and we will help you make the appropriate selection! We want you to LOVE what you buy!