KFT Brands
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Policies

Order cancellation

Because we aim to be as efficient as possible in our order processing, many orders are processed for shipping within a few hours we do not accept order cancellations. Additionally, due to  the limited nature of our products, all orders placed potentially keep products from other buyers unfairly. The ONLY exception to this policy will be made if the improper size was purchased and the customer repurchases the correct size. Packages that are refused by the customer will be subject to a refund minus their shipping costs and will be treated as any other return. 

 Returns and Exchanges

In the event that your item is not quite right and you need to make an exchange, we will gladly do that, as long as we have the product in stock, and any necessary exchange fees are paid.  Please contact us to ensure  that we have your newly desired item on-hand and available when your exchanged item arrives to us, as we stock limited quantities of each item we carry.

ALL eligible Returns to your method of payment will be honored within 12 calendar days of  your receipt of the item and minus a flat shipping cost $4.25.  Anything that falls out of that 12 day window, was discounted (including by promo-code), or pre-ordered, is considered a final sale.

International orders (including Canada) are FINAL sales and returns or exchanges will not be accepted, unless prior arrangements have been made.

Custom orders, and personalized items will not be refunded unless the item damaged or defective. 

Jewelry is non-returnable. 

Items found in our sale collection will not be refunded unless the item is damaged or defective. 

When making a qualified return/exchange, please ensure that your items have all the tags/labels in place, as well as original shoe boxes in order to avoid any processing delays. We cannot refund shipping fees, and require a flat fee of $4.25 for shipping costs to and from, for the exchange. Items given free shipping will be deducted from credit given.  If free shipping was earned for your order and the return brings you below the free shipping minimum order amount your refund will be processed with  $4.25 shipping subtracted.

Upon careful review of our policies outlined above, please email us for a return authorization #: allison@kftbrands.com

All messages, whether by phone or e-mail, will be returned within 48 hours. A packing slip or order number must be included in your return. Returns made without contacting us first with result in a $8 restocking fee in addition to the loss of the $4.25 flat shipping rate. 

 
Price Adjustments
 
KFT Brands will gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase.  Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to allison@kftbrands.com within the seven day window. Include your order number in your email message. If you are within the deadline, we will issue you a store credit in the amount of the adjustment. Items purchased with a promotional discount are not eligible for price adjustments.
  

Preorders

Due to exclusivity and small scale production of the items we carry, some of the items may be pre-sold in order to secure a particular items reservation before it comes available, and therefore are non refundable. In some instances,orders are placed a season or two before they become available for sale, and each size and item is limited may be limited due to the high quality of several of our brands. Payment in full is required to reserve the item. The item will be shipped to you within 3 business days once it arrives to our location. If a pre-order is fully canceled prior to shipment, you will be subject to a 20% fee.  If another size is needed we will exchange the size and no fee will be charged as long as we are able to secure a different size. A window of 30 days shall be respected, prior to or after for pre-ordered items, since actual shipping dates are not always exact when coming from designers.

 

Shipping

US shipping is a flat rate of $4.25. 
Canadian shipping is $10.
Rest of the world $12
 

We ship via United States Postal Service (USPS) within 3-5 business days (usually MUCH sooner), but are happy to expedite a package to if you have an urgent need or request. If you would like to make other shipment arrangements, please either email us at allison@kftbrands.com or call (561) 247-2359 to place your order. There will likely be additional fees, but we will work to guarantee we have the most cost effective solution for your needs.

We will combine shipping on orders placed on the same calendar day, but will NOT refund more than one shipping charge. If a promo code is used on multiple orders, shipping cost will NOT be refunded. Orders cannot be shipped to addresses other than the one used at checkout. If a mistake is made during checkout, please re-buy the item using the correct address. 
 

International orders (including Canada) are final sales and returns or exchanges will not be accepted, unless prior arrangements have been made.

Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. Please be aware of the fees for your specific destination, as we don't want you to be surprised at the fees when your package arrives! International shipments CANNOT be marked as GIFT, and the exact value that you pay for the item must be declared on the customs forms.

International shipments are insured until they leave the US. Once it has left the 
United States, we cannot be held responsible any longer.

We ship via United States Postal Service (USPS) but are happy to expedite a package to if you have an urgent need or request. If you would like to make other shipment arrangements, please either email us at allison@kftbrands.com or call (561)247-2359 to place your order. There will likely be additional fees, but we work to guarantee we have the most cost effective solution for your needs.

 If you have any questions or concerns, please contact us. We love to help! 

Payment

We accept Visa, MasterCard, American Express and Paypal. 

Sizing

Our brands use industry standard sizing charts. If something is fitting in an unusual way, we will make a note of it on the item. As we test all of our products, we will let you know what we discover. If you have ANY question about sizing, please contact us and we will help you make the appropriate selection! We want you to LOVE what you buy!