FREQUENTLY ASKED QUESTIONS
RETURNS & EXCHANGES
Here at KFT Brands, we strive to design, package and deliver the highest quality products as possible. When you decide to shop with us, it’s because you want the best of the best. Although we really want you to feel comfortable in our apparel, we understand everyone is unique.
If for any reason you aren’t satisfied with your purchase, you can return any item within 30 days from your delivery date for a full refund or store credit (not including shipping). We stand by the efficacy of our products, so if you have any questions before purchasing, please reach out to us.
Once we receive your return please give us 3-5 business days to process your return.
To receive a full refund or store credit:
- Item must be unused, unworn, and in the same condition you received it
- Item must be in the original packaging with the original tags intact
- We will not offer credit of any kind for items that have perfume, bodily smells, or are damaged in any way.
We reserve the right to return partial credit based on our discretion for such damages. We are not responsible for damages that occur while wearing, trying on or washing your item. If you receive an item that is damaged, please email our customer service immediately at email@example.com and provide photos for a speedy resolution.
Sale items cannot be refunded or returned.
Custom prints and/or cuts such as the "Lacey Cut" are final.
You have 30 days from the day you received your order to make a free return or exchange. To initiate an exchange or return, please click here.
Yes, we do offer International Shipping.
International orders (including Canada) are FINAL sales and returns or exchanges will not be accepted, unless prior arrangements have been made. We are not responsible for international orders that are lost in transit. We currently do not offer insurance at this time. While most orders do arrive, some are subject to delays and we cannot guarantee arrival once it has left our facility.
Shipping Delays: (Up to 25 Business Days) Most of Asia, Australia (14-21 Business Days), Denmark, France, Germany, Latvia, Portugal, Spain, Italy, Slovenia, Belgium, Greece, and Mexico
Our current processing times are currently 5-7 business days (usually MUCH quicker). We process orders with a small team at our warehouse and do our best to get packages out as quickly as possible. Thank you for your patience and supporting small businesses.
Holiday Shipping: We do not ship on major holidays and we are closed for several days during Thanksgiving and Christmas weeks. Please refer to our current processing times for updated holiday shipping information.
We ship via United States Postal Service (USPS) First Class, UPS Ground, and UPS 2-Day options. Orders are shipped within 3-5 business days (usually MUCH sooner). Shipping rates are calculated at checkout and are based on parcel size and weight.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
ORDERS & PAYMENTS
We accept Visa, MasterCard, American Express, Paypal, and Shopify Pay.
If the item you want is currently out of stock, you can sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
You can also sign up for our Newsletter to automatically be notified when our best sellers come back in stock.
Coupon/Discount codes cannot be used on sale items.
Only one promo code is allowed to be used at a time.